Utility Customer Service
The Utility Customer Service Department is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at 817-232-4640.
The Public Works Department is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Water Department at 817-230-0500.
Utility Billing Service Information
The city has two utility cycles and is billed monthly. Cycle 1 customers are billed on the 30th and payments are due on the 15th. Cycle 2 customers are billed on the 15th and payments are due on the 30th. If the bill is not paid by the due date, a late charge of 10% if the total balance due will be added to the bill. If the due date is a city holiday or weekend, the payment is due the next business day. Failure to receive a bill or payments that are delayed in the mail does not void a late charge.
There is a transfer fee of $15.00 on accounts transferring from one location to another within the City. There is also a charge of $25.00 on all returned checks. To terminate services, please submit the request in written form. You may email, fax, mail it or come in person. Please include the date to final and a forwarding address. There is a final fee of $15.00 applied to accounts when service is terminated. This fee is included on the customer’s final bill.
The Utility Billing Office hours of operation are Monday through Thursday, 7:30 a.m. – 5:30 p.m. and Fridays, 7:30 – 11:30 a.m. Payments may be made in person at City Hall by cash, check, money order or credit card (MasterCard or Visa only). Pay online on the city web site with Visa or MasterCard. A night drop is conveniently located on the east side of City Hall, 333 W. McLeroy Blvd. (please no cash left in night drop). You may also mail payments to City of Saginaw, P.O. Box 79070, Saginaw, Texas 76179.
You have the option of managing your account online. Go paperless by having your bill emailed. Sign up for auto pay with a bank draft or reoccurring credit card payments. View the amount owed and consumption usage on the website.
Customers who authorize their bank to issue checks on their behalf (e-checks) should ensure that the bank will send the check so that it will arrive at the Utility Billing Office on or before the due date. If the bank issues the check prior to the due date, but it does not arrive at the city offices by the due date, the customer will assessed a late penalty.
The City of Saginaw does not mail out delinquent notices. Billing date, due date, and disconnect date are on your billing statement. Any past due amounts are subject to disconnection. If your account is scheduled for disconnection, a fee of $25.00 will be added to the account balance.
If a resident turns the water back on, there will be an additional tampering fee of $100.00 plus repair costs for any damage caused to the service. If you need assistance to turn your water on or off you can make that request at the Water Department. Only water technicians are allowed to maintain the water meters.